Scale your ecommerce business smarter

👋 No foolin'. If you're opening this message from somewhere in the northern hemisphere, you might be doing a little spring cleaning like us. While this email might look a little different than you're used to, it's still coming from your favorite order automation tool. 💬 From the community: u/Right_Length9676 wanted to know if there was a maximum number of values that the IN LIST rule operator could support. Introducing Order Desk Insiders Since you’re reading this, you’re already part of the...

Come Scale Away Is your business growing? Quarter on quarter, year on year, the way you envisaged? One of the goals that keeps us pushing forward is helping your business to thrive by building integrations to as many of the services that you use as we can. In fact, at the time of publishing this newsletter, Order Desk has crossed our own growth milestones with a whopping 402 active integrations! What this means is that your store has access to all 402 of those services—multiple marketplaces,...

Lock, (Re)Stock and Two Smoking Barrels Unfortunately, that fancy multi-function hyper spatula that your customer bought for their beau on Black Friday is already busted, and your 90-day holiday return policy is still in effect. You’re not stressed though, right? You’ve handled returns before. But wait! One of your other customers had buyers remorse after they picked up a pallet of new socks, another thinks their new gadget is too complicated for their elderly uncle, another opted to switch...

Now that the confetti has cleared and the celebrations have quieted, I’m sure you’re ready to forge ahead into the blank slate of a new year. We’re also excited to see what this year brings, but first, let's shine a spotlight on what you accomplished in 2024! Order Desk by the numbers in 2024: 39,947: number of new Order Desk stores. Ecommerce is thriving! $6,313,564,478.81: value of products sold through Order Desk $343,438: value of the products you sold on Black Friday 2024 (a 23% increase...

Stuck in the middle? Sandwiched between the month of costume and decoration sales (October) and the month of gift-giving (December), November could certainly be accused of having an identity crisis. It’s when holiday shopping starts to ramp up, but it isn't quite the final stretch as far as making sure your business is closing out the year with strong sales. Some may consider November to be the inside of a holiday shopping sandwich, but that doesn’t mean you can’t make the most of it. Now is...

Don’t let yourself be haunted …by a lack of preparation for the busy season! With Thanksgiving in the United States being later in 2024, there are only 27 days between Thanksgiving and Christmas. That’s a big change compared to the 32 days we had in 2023! Your customers might find themselves in a mad dash to order presents (and take advantage of Black Friday and Cyber Monday sales), which means you could have last minute orders galore. Your suppliers might be scrambling to fill those orders....

Staying Safe In Q4 We’re heading into the busiest season of the year and while that could mean big profits for your business, it also brings with it an increase of cybersecurity threats. Studies show that 80-90% of cybersecurity breaches are due to human error. This should come as no surprise since phishing attacks can often come in the form of fake holiday offer emails, false fraud alerts with scammers posing as financial institutions, and even “shipping alerts” for packages you never...

Heat Wave Order Desk’s (remote) water cooler has been all abuzz these past few weeks with chat about the heat wave that many team members are experiencing in their respective locations. As a global company, one of the ongoing challenges of writing to you every month is finding topics that apply to the majority of our readers. I often find myself wanting to write about holidays, weather, and pop culture ideas that simply won’t resonate with everyone. For example, here in the San Francisco Bay...

"We are generous." That’s a snippet of a line from the About Us page on our website where, among other things, we list our company values. The entire quote is: “We are generous. We enthusiastically share our knowledge and time to help others succeed.” Seems like a humble brag…but it’s one of my favorite Order Desk values! As the Knowledge Lead, my entire job revolves around how we as a company share the knowledge we have about our app and about ecommerce in general. That's partially why we...

The Power of Planning I would like you to imagine that you’re in the grocery store. You’ve invited a large group of friends for a dinner party tomorrow evening and you’re shopping for ingredients. You haven’t chosen your final menu and you suddenly recall that at least two of your friends might be vegetarians but you aren’t sure. So what should you make for dinner and what ingredients do you even need? Heading into the store for dinner ingredients without a planned menu and no idea of your...